Questions, answered

I restore damaged and faded photographs by hand, scan prints, film and slides, retouch photos for brands and photographers, and design websites, brands and print pieces for small businesses.

I work from Smoky Lake, Alberta. Scanning happens there. Restoration, retouching and design are done online, so you can be anywhere. See the service area for distances and drop-off options.

No. I restore photographs by hand, working from the print itself. Automatic tools tend to invent faces and smooth away texture. By hand, the result keeps the grain, the clothing and the expressions that make the photograph yours.

For over 10 years. I have more than 25,000 hours of hands-on retouching and restoration behind me, and my work has been printed in more than seven countries. Read more about me.

Yes. The portfolio has before-and-after pairs you can drag to compare, plus a full page for each design project.

Prints, 35 mm film, slides and non-standard negatives. If you have something unusual, describe it when you ask for a quote and I tell you whether I can scan it.

I handle every item with care and return your originals to you with the digital files. If you post them, read the guide to packing and sending photos first.

It depends on the original and on what you plan to do with the scan. I agree the resolution with you in the quote. The guide to choosing a scanning resolution explains the trade-offs.

Yes. Tell me roughly how many prints, film strips and slides you have and I quote the collection as one order.

Cracks, creases, tears, stains, fading, scratches, mould spots, missing corners and blur. What can and cannot be restored explains the limits honestly.

Often, yes. Send me a scan or a phone photo and I tell you what is realistic before you commit to anything.

You can start with a scan or a good phone photo. For the best result I scan the original myself, because a careful scan keeps detail that a quick copy loses.

It will look clean and clear, and still look like a photograph from its time. I repair damage and stop there, so the photo keeps its natural look.

Yes, on request. Colour is a separate decision from repair, so I ask what you want and discuss it before I start.

Product and e-commerce images take 2 to 3 business days. Wedding and family batches take 14 business days. Other turnarounds are agreed in the quote.

Yes. I sort, colour-correct and process whole sets so they read as one consistent gallery. Larger batches earn a bigger discount. See wedding and family batch editing.

No. My aim is a natural result: skin, face and hair cleaned up while the person stays recognisable. If you want a lighter or stronger touch, tell me and I match it.

No. Retouching is online. You send files, I return finished images by secure download.

Websites, online stores, brand identities and brand books, brochures and landing pages. See the design services and the design portfolio.

Yes. E-commerce photo retouching gives a whole catalogue the same clean background and light.

With a conversation about your business, your customers and what you want people to do. You then receive a plan and a quote, and nothing begins until you approve them.

Each service has a fixed unit: per print, per image or per project. I confirm the final price in your quote before any work starts. See the pricing page.

Yes. Volume discounts apply automatically once your order reaches the number listed on the pricing page.

Payment terms are written in your quote, so you know them before you agree.

Yes. Canada Post works well for prints and film. Tell me before you ship, and read the guide to packing and sending photos.

Post them to the mailing address on the contact page, a post office box in Smoky Lake. Write to me first so I can expect the parcel, and read the guide to packing photos and film. Couriers cannot deliver to a post office box, so ask me for a delivery option if you prefer a courier.

Mailing terms such as insurance, tracking and return shipping are agreed in writing before you send anything.

Yes. We agree a time first. See the Smoky Lake page.

Digital files are delivered at full resolution by secure download, adapted for print or for screen as you need.

Printed work can be shipped, including internationally, with a tracked courier. The details are confirmed in your quote.